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RBC Wealth Management Canada > RBC Dominion Securities > Investor Tools & Resources > DS Online > DS Online 100% Security Guarantee

DS Online 100% Security Guarantee

We understand how important information security and privacy are to you.

That’s why DS Online uses highest possible Online Security Standards (opens new window), to protect the information you send or receive from our secure site.

To provide you with even greater peace of mind, we have developed the 100% DS Online Security Guarantee. With the 100% DS Online Security Guarantee, we guarantee that you will not lose money in your RBC Dominion Securities account by using DS Online. And, in the highly unlikely event a transaction occurs in any of your other RBC accounts due to unauthorized access to DS Online, you will be reimbursed 100% for any losses in those accounts directly resulting from the unauthorized access, subject to certain conditions.

To ensure reimbursement under this guarantee, there are a few simple precautions you will need to take, including:

  • Signing out and closing your Internet browser at the end of each DS Online, RBC Online Banking, or other RBC online service session;
  • Keeping your DS Online / RBC Online Banking / other RBC online service password and Personal Verification Questions (and answers) strictly confidential; and
  • Contacting us immediately if you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize. You can reach us at 1-800-769-2555 – representatives are available 24 hours a day, seven days a week.

Additional details are outlined in the Electronic Access Agreement (opens new window).


For a definition of an “unauthorized transaction” and for full details regarding the protections and limitations of the DS Online 100% Security Guarantee, please see your Electronic Access Agreement (opens new window). This guarantee is given by RBC Dominion Securities Inc. in connection with its DS Online service, Royal Bank of Canada in connection with its Online Banking service and RBC Direct Investing in connection with its online investing service.

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