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Help With Sign-In

Did you know?

If you are an RBC Online Banking client, you can use your Online Banking password to sign in to DS Online. For more information contact the RBC DS Online Helpdesk at 1-888-820-8006 or 416-363-1019.

When I try to sign-in to RBC Dominion Securities (DS) Online, I get the message: "We are having trouble identifying you…"

This message is displayed when the client card number or password is typed incorrectly. Consider the following:

  • Ensure you are using the correct sign in page (RBC Wealth Management or RBC Dominion Securities)
  • Ensure you typed the correct client card number and password and try again.
  • Ensure you did not include any spaces or dashes when entering your client card number
  • You may want to clear your browser cache and history.
  • Check your computer's date to make sure it is correct.
  • Make sure that you are using a browser with 128 bit encryption. 
  • If you are an RBC Online Banking client, try using your online Banking ID and password.
  • If you’re trying to access from work, some networks have firewalls and proxy servers that will not allow access to secure sites. You may need to check with your System Administrator.

For further assistance contact the RBC DS Online Helpdesk at 1-888-820-8006 or 416-363-1019.

When I try to sign into DS Online, I get an error message "Unable to display page" with a blank screen.

Try clearing your browser cache and history; shut down and then restart the browser. For technical assistance contact the RBC DS Online Helpdesk at 1-888-820-8006 or 416-363-1019.

I am trying to connect to DS Online through my network, and I get the message: "Network connection refused by the server: www1.royalbank.com. The server may not be accepting connections or may be busy. Try connecting later".

This message is likely the result of your network not being configured to access secured web sites and not likely due to a problem with RBC DS Online.

Try connecting to other secure web sites (e.g. www.csi.ca). If you get the same error, contact your network administrator.

When I try to sign into RBC DS Online, I get the message “Do you want to open or save rbunxcgi (1 bytes) from www1.royalbank.com?”

Your online profile may need to be reset. Please contact the RBC DS Online Helpdesk at 1-888-820-8006 or 416-363-1019.

When I sign in to RBC DS Online, the page does not load up completely.

RBC Dominion Securities wants to ensure that your personal information is properly protected and that the site is clear and easy to use. To ensure this high level of service, RBC DS Online will only work with the following browsers:

  • Chrome 59.x
  • Chrome 60.x
  • Chrome 61.x
  • Safari 10.x
  • Safari 11.x
  • Internet Explorer 11
  • Edge 15.x
  • Firefox 55